Frequently Asked Questions

We aim to ship your order within 24 hours of purchase. Orders placed on weekends or Dutch holidays will be processed the next business day.

Delivery time depends on your location and the shipping method you choose. In most cases, your package will be delivered within 1 to 2 business days.

Yes. We understand the importance of privacy. That's why all our packages are packaged simply and neutrally, without branding or logos. So no one sees what you've ordered.

Absolutely! We don't use plastic fillers. Your products are carefully packaged in cardboard, so your order arrives safely and in an environmentally friendly way.

Yes. As soon as your order ships, you'll receive an email with tracking information. This allows you to easily track your package's whereabouts and when you can expect it.

Do you have any questions or would you like more information? Feel free to contact us. We're happy to help and ensure you can enjoy your purchase with peace of mind.

No. For hygiene and health reasons, certain products cannot be returned or exchanged, especially if the seal has been broken or the packaging has been opened. This applies to hygiene products such as condoms, lubricants, massage products, and erotic toys.

Please contact us as soon as possible at info@touch-me.nl . Include photos and details of the damaged product. Our Touch-Me team will find a suitable solution.

All our products come with a one-year warranty. If a product becomes defective due to a manufacturing defect within this period, please report it to us. We will arrange for repair or replacement.

Send us an email ( info@touch-me.nl ) or use the contact form on our website. We'll guide you step by step through the return or exchange process, ensuring everything runs smoothly and clearly.

Do you have questions about a return, exchange, or anything else? Our team is always ready to help. Send a message to info@touch-me.nl and we'll help you.

Select your desired products, proceed to the checkout page, and enter your details. After completing the payment, you'll immediately receive a confirmation email with all the details of your order.

At Touch-Me, you can pay securely via iDEAL, credit card, PayPal, and other popular options . All payments are processed through secure channels, so you can pay with peace of mind.

Yes. As soon as your payment is processed, we'll send you a confirmation email. Shortly after, you'll also receive a tracking email so you can track the status of your order.

Your privacy and security are our top priority. All payments are encrypted, and your personal information is protected according to our privacy policy.

No, once an order has been confirmed and paid, changes cannot be made. Therefore, always check your order carefully before completing the payment.

Need help or have questions about your payment? Feel free to contact us. Our customer service team is happy to help.