Returns Policy

  • Returns

    • Returns are accepted within 30 days of receipt.
    • Hygiene Products and Opened Packaging For health reasons and to protect hygiene, hygiene products cannot be returned, especially if the seal has been broken or the packaging has been opened. This applies to products such as condoms, lubricants, massage products, and erotic toys/toys. We hope for your understanding, as we put the safety and health of our customers first.

How does returning work?

  • How does returning work?

    • Contact us via info@touch-me.nl with your order number and reason for return.
    • Please pack the product securely and send it to the return address provided by us.
    • Return costs are at your own expense, unless the product is defective or incorrectly delivered.

Refund

  • Refund

    • After receiving and checking the product, we will refund you within 5 working days via the original payment method.

Damaged or defective product?

  • Damaged or defective product?

    • Damaged Items We aim to deliver your order in perfect condition. However, if you receive a damaged item, please contact us as soon as possible. Please email us at info@touch-me.nl with details and photos of the damaged product. Our Touch-Me team will be on hand to resolve the issue for you and ensure you are happy.
    • Warranty We offer a 1-year warranty on all products. If a product becomes defective within that time due to a manufacturing defect, you can of course report it to us for a solution.