Size chart

• You can return your order within 30 days of receiving it.
• Products must be returned unused, undamaged and in their original packaging.

For health and hygiene reasons, certain products cannot be returned . This applies if the seal has been broken or the packaging has been opened.

Consider this:

• Condoms
• Lubricant
• Massage products
• Erotic toys and playthings
  

We hope for your understanding, because the safety and health of our customers is always our top priority.

Send an email to info@touch-me.nl with your order number and the reason for your return. Our team will help you and provide you with the correct return address.

Make sure the product is securely and neatly packaged, preferably in the original packaging, so that it will not be damaged during shipping.

Send the package to the address we provided.

• Return costs are at your own expense.
• If the product is defective or incorrectly delivered, we will, of course, cover the return costs.

Once we have received and inspected your return, we will refund the amount within 5 working days .

We always refund the amount via the original payment method you used when placing your order.

In some cases, it may take a little longer for the amount to appear in your account, depending on your bank or payment provider.

If you haven't received your refund after 7 business days, please contact our customer service at info@touch-me.nl . We'll be happy to resolve the issue for you.

Please contact us as soon as possible at info@touch-me.nl . Please include your order number, a brief description of the problem, and clear photos of the product, the damage, and the packaging. Our team will help you immediately with a suitable solution.

Yes, please keep the original packaging and packing materials. This helps us properly assess the damage and expedites processing with the carrier.

After receiving your message and photos, we'll respond as quickly as possible. If necessary, we'll send you a replacement product or offer a suitable solution.

All our products come with a 1-year warranty against manufacturing defects. If your product is defective due to a production issue within this period, please report it to info@touch-me.nl with your order number and description. We will arrange for repair, replacement, or another suitable solution.

• Order number
• Brief description of the problem
• Photos of the product, damage and packaging
• Date of delivery