Terms of service

Last updated: 15 July 2026

These terms and conditions apply to purchases and agreements with Touchme.luxe, trading under the name Touch-Me. These terms and conditions are based on the model terms and conditions of WebwinkelKeur.

Article 1: The Online Store

1.1 Company details

Touchme.luxe
Trading under the name Touch-Me
Gustav Mahlerlaan 156
1082 ME Amsterdam
The Netherlands

Email: info@touch-me.nl
Website: https://touch-me.nl
Chamber of Commerce number: 96269618
VAT identification number: NL005198979B25

1.2 Definitions

In these terms and conditions, the following terms have the meanings set out below:

Consumer

The customer who acts for purposes outside their trade, business or profession.

Right of withdrawal

The statutory right of a consumer to withdraw from a distance contract or an off-premises contract without giving any reason, as referred to in Article 6:230o of the Dutch Civil Code.

Customer

Any person, including a legal entity, who enters into an agreement with the Online Store.

Agreement

Any contractual relationship between the Online Store and the Customer.

Online Store

Touchme.luxe, as referred to in Article 1.1.

1.3 In these terms and conditions, the Online Store and the Customer are jointly referred to as “We” or “Us”. The terms “You” and “Your” refer to the Customer.

Article 2: Applicability

2.1 These terms and conditions apply to every offer made by the Online Store and to every agreement between You and the Online Store. Any terms and conditions used by You do not apply unless the Online Store has expressly confirmed this in writing.

2.2 If any provision of these terms and conditions is void or voidable, the remaining provisions will remain fully effective. In that case, the parties will agree on a new provision that reflects the purpose and meaning of the original provision as closely as possible.

2.3 If the agreement contains a provision that differs from these terms and conditions, the agreement will prevail. Deviating arrangements only apply when the Online Store has expressly confirmed them in writing.

Article 3: Offers

3.1 Every offer made by the Online Store is without obligation and may be accepted within the period stated in the offer. If no period is stated, a period of 14 days applies. An offer cannot be accepted in part unless the Online Store expressly states otherwise.

3.2 The Online Store describes as accurately and completely as possible the products, digital content or services to which the offer relates. Images, videos and other graphic elements provide as faithful a representation as possible of the products or services offered. Minor colour differences may occur due to screen settings.

3.3 If an offer contains an obvious mistake or error, such as a clear typographical error, calculation error or unrealistic price, the Online Store is not bound by that offer.

Article 4: Formation and performance of the agreement

4.1 The agreement is formed when You accept the Online Store’s offer and comply with the conditions stated in that offer. You will receive electronic confirmation of the agreement within a reasonable period.

Where applicable, the confirmation will include:

• the information required by law, unless You already received this information on a durable medium before entering into the agreement;
• confirmation of any express consent or declarations required by law;
• information about the order, payment, delivery and the right of withdrawal.

Until You have received this confirmation, You may terminate the agreement.

4.2 The Online Store will perform the agreement with due care and will make every reasonable effort to dispatch orders within the stated delivery period. Unless a different delivery period has been agreed, delivery will take place no later than 30 days after the agreement has been concluded.

If delivery within this period is not possible, You will be informed. You may give the Online Store a reasonable additional period for delivery. If delivery is also not made within this additional period, You may terminate the agreement.

4.3 Deliveries are made to the address You provided when placing the order. You are responsible for entering the delivery address completely and correctly.

The Online Store may refuse an order for a destination outside its supported delivery area. In that case, any payments already received will be refunded.

4.4 The Online Store may engage third parties to perform the agreement, including suppliers, fulfilment partners and carriers.

The risk of damage to or loss of a product remains with the Online Store until the product has been received by You, or by a third party appointed by You who is not the carrier.

This is different if You independently choose a carrier that was not offered by the Online Store. In that case, the risk may pass when the product is handed over to that carrier.

4.5 You must provide in good time all information that the Online Store indicates is necessary for the performance of the agreement.

If necessary information is not provided, or is not provided on time, the Online Store may suspend performance of the agreement. Any consequences of incorrect or incomplete information may be borne by the Customer, to the extent permitted by law.

Article 5: Prices and additional costs

5.1 For consumers, all displayed product prices include VAT and other mandatory taxes or charges.

Any additional costs, such as shipping costs, will be clearly stated before the final order is placed. These costs are shown separately in the shopping cart or during checkout.

For customers who are not consumers, prices may be shown excluding VAT and other charges, but only when this is clearly indicated with the price.

5.2 Products or services whose prices depend on fluctuations in financial markets over which the Online Store has no control may be offered at variable prices. The Online Store will clearly state this in the offer.

5.3 The Online Store may change prices where such changes result from amendments to laws or regulations, taxes or charges.

A price change will not affect an order for which the agreement has already been concluded, unless the change follows directly from a mandatory legal obligation.

5.4 If You are not a consumer, additional pricing arrangements may be agreed. These arrangements only apply when recorded in writing.

Article 6: Payment

6.1 Payment is made using one of the payment methods offered during checkout. The applicable payment period will be stated before the order is placed.

If no separate payment period has been agreed, an invoice must be paid within 14 days after the agreement has been concluded.

For consumers, the Online Store may not require them through these terms and conditions to pay more than 50 percent of the purchase price in advance. The consumer may, however, independently choose an offered payment method under which the full amount is paid immediately.

6.2 If You are a consumer, You will only be in default after the Online Store has sent You a written payment reminder and has given You an additional period of at least 14 days to make payment.

This period begins on the day after receipt of the reminder. If payment is not made within this period, statutory interest and compensation for extrajudicial collection costs may be payable.

The extrajudicial collection costs amount to, with a minimum of € 40:

• 15 percent of the first € 2,500;
• 10 percent of the next € 2,500;
• 5 percent of the next € 5,000;
• 1 percent of the next € 190,000;
• 0.5 percent of any remaining amount.

6.3 If You are not a consumer, You may not set off, suspend or reduce payments unless otherwise agreed in writing.

If a business customer fails to make a payment on time, that customer will immediately be in default and statutory commercial interest may be payable from the due date.

6.4 Payments will first be applied to any costs and interest due, and then to the due and payable invoices that have been outstanding for the longest period.

6.5 In the event of liquidation, dissolution, bankruptcy, suspension of payments or loss of free control over the assets of a business customer, the payment obligations may become immediately due and payable.

Article 7: Statutory and additional guarantee

7.1 Statutory guarantee
The Online Store ensures that products and services conform to the agreement. This means that a product must have the characteristics that You could reasonably expect on the basis of the agreement, product description, price, nature of the product and statements made by the Online Store.

Products and services must also comply with the laws and regulations applicable at the time the agreement is concluded.

7.2 If You are a consumer, additional guarantees never limit Your statutory rights. In the Netherlands, the statutory guarantee does not have a fixed standard duration. Under normal use, a product must last for as long as You may reasonably expect.

Touch-Me remains the consumer’s first point of contact for a guarantee claim, including when a supplier or manufacturer is involved in handling the claim.

7.3 Additional guarantee for regular products
In addition to the statutory guarantee, the Online Store provides a one-year additional commercial guarantee for regular, non-consumable products. This period begins on the day the product is delivered to the Customer.

The additional guarantee covers demonstrable material and manufacturing defects arising during normal use.

7.4 Additional guarantee for ODES products
Products from the ODES brand come with an additional two-year commercial guarantee, in accordance with the guarantee provided by the ODES supplier. This period begins on the day the product is delivered to the Customer.

The guarantee claim must be submitted to Touch-Me. Touch-Me will handle the communication and may involve the supplier in the technical assessment or handling of the claim.

7.5 Exclusions from the additional guarantee
The additional one-year or two-year guarantee does not apply to:

• normal wear and tear;
• damage caused by incorrect, careless or improper use;
• damage caused by failure to follow instructions for use or maintenance;
• damage caused by dropping, impact, moisture or other external causes;
• modifications or repairs carried out without the Online Store’s consent;
• consumable products or products with a limited shelf life, where the problem results from normal consumption or expiry of the shelf life;
• defects that were clearly disclosed at the time of purchase and accepted by the Customer.

A claim under the statutory guarantee remains possible when the statutory conditions are met.

7.6 Submitting a guarantee claim
You can submit a guarantee claim by emailing info@touch-me.nl.

Where possible, include:

• the order number;
• the name of the product;
• a clear description of the issue;
• the date on which the issue was discovered;
• clear photos or videos showing the issue.

If the product is defective and covered by the statutory guarantee, the necessary return and inspection costs will not be charged to the consumer.

Article 8: Intellectual property rights

8.1 Intellectual property rights, including copyrights, trademark rights and design rights relating to offers, designs, texts, images, drawings, videos and other materials of the Online Store, remain vested in the Online Store or its licensors.

Materials made available by the Online Store are intended solely for the Customer’s personal use. Without prior written permission, these materials may not be reproduced, published, used commercially or made available to third parties, unless the nature of the material indicates otherwise.

Article 9: Right of withdrawal and 30-day return period

9.1 Statutory 14-day withdrawal period

If You are a consumer and the agreement is a distance contract or an off-premises contract, You may withdraw from the agreement without giving any reason within the statutory 14-day withdrawal period.

The withdrawal period begins:

1. For the purchase of a product: on the day after You, or a third party appointed by You who is not the carrier, received the product.
2. For several products in one order that are delivered separately: on the day after the final product has been received.
3. For a delivery consisting of several shipments or parts: on the day after the final shipment or final part has been received.
4. For regular delivery of products during a specified period: on the day after the first product has been received.
5. For an agreement for a service: on the day after the agreement has been concluded.
6. For digital content not supplied on a physical medium: on the day after the agreement has been concluded.

9.2 Notifying us of withdrawal

To exercise the right of withdrawal, You must inform the Online Store by means of an unequivocal statement that You wish to withdraw from the agreement.

You can do this:

• through the online Withdraw from your order function;
• by email at info@touch-me.nl;
• using the model withdrawal form at the bottom of these terms and conditions;
• by letter to the address stated in Article 1.1.

You do not have to give a reason for the withdrawal. The statement must be sent no later than on the final day of the applicable withdrawal period.

9.3 Incomplete information about the right of withdrawal

If the Online Store has not provided the legally required information about the right of withdrawal or the model withdrawal form on time, the statutory withdrawal period may be extended by up to twelve months.

If the Online Store provides the missing information during this extended period, the withdrawal period will end 14 days after You received the information.

9.4 Inspecting and returning products during the statutory withdrawal period

During the statutory withdrawal period, You may unpack, try on or inspect a product to the extent necessary to establish the nature, characteristics and functioning of the product.

You must handle the product and packaging carefully. If the product has been used more than necessary for this assessment and has consequently decreased in value, the Online Store may charge a reasonable amount for the reduction in value.

You must return the product within 14 days after notifying us of the withdrawal. The shipping date is decisive.

Where reasonably possible, the product must be returned complete, with all supplied accessories, and in its original condition and packaging.

The direct costs of returning the product are Your responsibility, unless:

• the Online Store has stated in advance that it will pay these costs;
• the product is defective, damaged or incorrectly delivered;
• the Online Store did not clearly inform You before the purchase that the return costs would be Your responsibility.

9.5 Refund during the statutory withdrawal period

If You withdraw from the entire order within the statutory withdrawal period, the Online Store will refund all payments received from You, including the cost of the least expensive standard delivery method offered.

If You return only part of the order, the original shipping costs do not have to be refunded.

Additional costs resulting from Your choice of a more expensive shipping method than the least expensive standard delivery method offered will not be refunded.

The refund will be issued no later than 14 days after receipt of the withdrawal notification. The Online Store may withhold the refund until:

• the returned product has been received; or
• You have provided evidence that the product has been returned.

Whichever occurs first will apply.

The refund will be made using the same payment method You used, unless You expressly agree to a different payment method. No additional fees will be charged for the refund.

9.6 Risk and evidence

You bear the risk and burden of proof for exercising the right of withdrawal correctly and on time, and for returning the product on time.

Therefore, keep the return receipt and track-and-trace code until the return has been fully processed.

9.7 Voluntary return service up to and including 30 days

In addition to the statutory withdrawal period, the Online Store offers consumers a voluntary return service up to and including 30 days after receiving the product.

The first 14 days constitute the statutory right of withdrawal as described in this article. The period from day 15 up to and including day 30 is an additional voluntary service offered by the Online Store.

To use this additional return service, You must register the return with the Online Store no later than 30 days after receipt. After registering the return, You must return the product within 14 days.

9.8 Conditions from day 15 up to and including day 30

The following additional conditions apply to a return registered after the statutory withdrawal period has ended, but no later than the thirtieth day after receipt:

• the product is unused, clean, complete and undamaged;
• all attached labels and hygiene strips are fully intact;
• any seals have not been broken;
• the product is returned in its original product packaging, where reasonably possible;
• the product is not covered by an exclusion under Article 10;
• the direct return shipping costs are Your responsibility.

For an accepted return within this voluntary period, the Online Store will refund the purchase price of the returned product using the original payment method.

The original shipping costs will not be refunded for a return from day 15 onwards, unless the Online Store expressly agrees otherwise with You.

The Online Store generally processes an accepted refund within five working days after the product has been received and assessed.

These voluntary return conditions do not limit Your statutory rights.

Article 10: Exclusion of the right of withdrawal

10.1 If You are not a consumer, You may only exercise a right of return if this has been expressly agreed in writing with the Online Store.

10.2 If You are a consumer, the statutory right of withdrawal may only be excluded where this is permitted by law and the Online Store clearly informed You of the exclusion before You placed the order.

The right of withdrawal may be excluded, among other things, for:

• products or services whose price depends on fluctuations in financial markets over which the Online Store has no control;
• products made according to Your personal specifications, not prefabricated or clearly intended for a specific person;
• products that spoil quickly or have a limited shelf life;
• sealed products that are unsuitable for return for health protection or hygiene reasons, when the seal has been broken after delivery;
• products that, by their nature, have been irreversibly mixed with other products or substances after delivery;
• audio and video recordings or computer software where the seal has been broken after delivery;
• individual newspapers, periodicals or magazines, with the exception of subscriptions;
• digital content not supplied on a physical medium where performance began with Your prior express consent, You declared that You waived the right of withdrawal and the Online Store confirmed this;
• fully performed services where performance began with Your prior express consent and You declared that the right of withdrawal would end once the service had been fully performed;
• accommodation, transport of goods, vehicle rental, catering or leisure services supplied on a specific date or during a specific period;
• agreements concluded during a public auction;
• urgent repairs or maintenance for which You specifically requested the Online Store to visit, except for additional services or products that were not requested.

10.3 Touch-Me hygiene products

Within Touch-Me’s product range, the exclusion for sealed hygiene products may apply, among other things, to:

• condoms;
• lubricants;
• massage products;
• intimate toys and wellness products;
• other products that, due to their nature, come into direct contact with the body.

The exclusion only applies when the product is unsuitable for return for health or hygiene reasons and the seal applied for that purpose has been broken after delivery.

Merely opening an ordinary shipping box does not automatically result in the loss of the right of withdrawal.

Article 11: Termination of continuing agreements

11.1 If an agreement may be terminated, termination will take place in accordance with the termination rules and notice period stated in the agreement.

11.2 For consumers, the following rules apply to continuing agreements, to the extent applicable to the relevant agreement:

• An agreement of indefinite duration for the regular supply of products or services may be terminated at any time.
• An agreement for a fixed term may be terminated at the end of the agreed period.
• If an agreement has been tacitly extended for an indefinite period, it may thereafter be terminated at any time.
• The notice period is no more than one month, unless the law permits a different maximum period for a specific agreement.
• An agreement for a fixed term may not be tacitly renewed to the consumer’s detriment for a new fixed term, unless the law permits this for the relevant product or service.
• A trial subscription with a limited duration ends automatically at the end of the trial period, unless clearly and validly agreed otherwise.
• An agreement lasting longer than one year may, in principle, be terminated by a consumer after the first year, unless this would be contrary to reasonableness and fairness.

11.3 If You are not a consumer, an agreement may only be terminated when this is expressly provided for in the agreement.

Article 12: Personal data

12.1 The Online Store processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation.

This means, among other things, that the Online Store:

• only processes personal data where there is a valid legal basis for processing;
• takes appropriate technical and organisational measures to protect personal data;
• only shares personal data with third parties where this is necessary, permitted and compatible with the purpose for which the data was collected;
• does not retain personal data for longer than necessary or legally required;
• handles requests for access, correction, deletion, restriction, objection and data portability to the extent these rights apply.

More information can be found in Touch-Me’s privacy policy.

Requests concerning personal data may be submitted by emailing info@touch-me.nl or through the GDPR privacy requests page.

Article 13: Complaints

13.1 The Online Store has a complaints procedure and handles every complaint carefully in accordance with this procedure.

13.2 If You have a complaint about the performance of the agreement or a product, You must submit it fully and clearly to the Online Store as soon as possible and no later than two months after discovering the issue.

A complaint may be submitted by emailing info@touch-me.nl.

Where applicable, include:

• Your name and contact details;
• the order number;
• a clear description of the complaint;
• the desired solution;
• relevant photos, videos or documents.

13.3 The Online Store will respond, where possible, within 14 days after receiving the complaint.

If more time is needed to handle the complaint, You will receive confirmation of receipt within this period, together with an indication of when You can expect a more detailed response.

13.4 In the event of a complaint, You must first contact the Online Store so that the parties can seek an appropriate solution together.

If the Online Store is affiliated with WebwinkelKeur and the parties are unable to resolve the matter between themselves, You may contact WebwinkelKeur. WebwinkelKeur may provide mediation free of charge.

More information can be found at WebwinkelKeur .

You can verify the Online Store’s membership through the WebwinkelKeur member list .

13.5 If mediation by WebwinkelKeur does not lead to a solution, You may submit the dispute to the independent disputes committee appointed by WebwinkelKeur. Costs may be associated with this procedure.

The possibility of submitting a complaint to WebwinkelKeur or a disputes committee does not limit Your right to submit a dispute to the competent court.

Article 14: Applicable law and competent court

14.1 Every agreement between the Online Store and the Customer is governed by Dutch law.

If You live in another country as a consumer, any mandatory consumer rights of Your country of residence will continue to apply where they cannot be excluded under applicable international law.

14.2 Disputes may be submitted to the competent Dutch court. For consumers, the court having jurisdiction under mandatory law will always be competent.

Appendix 1: Model withdrawal form

Use this form only if You wish to withdraw from the agreement. Use of this form is not mandatory. You may also notify us of the withdrawal by means of another unequivocal statement.

End of terms and conditions