My shopping cart is still empty
LIMITED EDITION 2026
Holiday Gift Sets
Three holiday boxes, curated by La Maison. Limited edition 2026.
For those who want to surprise a partner with something personal and luxurious.
Return policy
Arranged effortlessly and discreetly
We want you to shop with confidence at Touch-Me. That's why we clearly explain below how returns, withdrawals, refunds, and warranties work.
Legal 14-day right of withdrawal
After receiving your order, you have 14 days to inform us that you wish to withdraw from the agreement. You do not need to provide a reason for this.
After you have reported the withdrawal, you have another 14 days to return the product. You can report your withdrawal by email via info@touch-me.nl or use our online withdrawal function.
Voluntary return service up to 30 days
In addition to the statutory right of withdrawal, we offer a voluntary return service up to 30 days after receipt.
Register your return with us from day 15 no later than the thirtieth day after receipt. Should the product be damaged or the packaging more damaged than necessary to try out the product, we may charge you for this depreciation. Therefore, handle the product with care and ensure it is well packaged when returned.
This voluntary return service never limits your legal rights during the first 14 days after receipt.
Product assessment and depreciation
During the statutory cooling-off period, you may examine and assess a product as would be possible in a physical store.
Do you use the product more than is necessary to determine its nature, characteristics, and functioning? Then you are responsible for any depreciation. This depreciation may be deducted from the amount to be refunded.
Where possible, use the original packaging to safely return the product. The original packaging is not an absolute condition for exercising the right of withdrawal during the statutory withdrawal period.
Hygiene products and sealed products
Some products, for reasons of health protection or hygiene, can only be returned if the specially applied seal has not been broken after delivery.
If the hygiene seal is broken? Then the legal right of withdrawal for that product expires. This may apply to erotic toys, condoms, lubricants, massage products, and other products that cannot be hygienically resold after opening.
Merely opening a regular shipping box or unsealed outer packaging does not automatically mean that the right of withdrawal expires.
Registering your return
Send an email to info@touch-me.nl and state your name and order number. A reason for the return is welcome, but within the statutory withdrawal period, it is not mandatory.
After your notification, you will receive a confirmation from us and, if necessary, additional return instructions.
Return address
Touchme.luxe, returns departmentGustav Mahlerlaan 156
1082 ME Amsterdam
Netherlands
Clearly state your order number in or on the package. Carefully package the product to prevent damage during transport and keep the shipping receipt and the track-and-trace code until your return has been fully processed.
Return costs
The direct costs of a regular return shipment are for your own account. Is a product damaged, defective, or incorrectly delivered? Please contact us first. In case of a justified complaint, we will cover the necessary return costs.
Refund
If you withdraw the entire order within the statutory withdrawal period, we will refund the purchase amount and the costs of the cheapest standard delivery offered.
Do you only return a part of your order? Then the original shipping costs will not be refunded.
We will refund within 14 days at the latest after receiving your withdrawal notification. We may wait with a refund until we have received the products or until you have demonstrated that you have returned them, whichever occurs first.
The refund will be made via the same payment method you used for the order, unless you explicitly agree to a different method.
Damaged, incorrectly delivered, or defective product
Did you receive a damaged, incorrectly delivered, or defective product? Please contact us as soon as possible via info@touch-me.nl.
State your order number and, if possible, add clear photos of the product, the damage, and the packaging. We will carefully assess the situation and together look for a suitable solution.
Statutory warranty
The statutory warranty applies to every purchase. This means that a product must meet what you can reasonably expect from it during normal use. The statutory warranty in the Netherlands does not have a fixed term.
If a product breaks sooner than you could reasonably expect, your legal rights remain. Depending on the situation, a solution may consist of free repair, replacement, price reduction, or refund.
In addition, certain brands offer an additional manufacturer's or seller's warranty. For regular products, an additional one-year warranty may apply. For ODES products, an additional two-year warranty applies. This additional warranty never limits your legal rights.
Questions about your return?
Please feel free to contact us via info@touch-me.nl. We are happy to help you in a personal, respectful, and discreet manner.
Customer service
At Touch-Me, you're our priority. Whether you're looking for discreet advice or need help choosing, we offer personalized support tailored to your needs.
Live chat and social media (Facebook & Instagram): Monday to Saturday, 8am – 6pm.
Email: 24/7, with a response within 24 hours.
On Sundays we are not available via live chat and social media.
Shipping
Shipping and tracking
Whatever you choose at Touch-Me is meant for a moment that counts: for yourself or for the both of you. That is why we won't keep you waiting long. If you order on a working day before 11:00 AM, your package will be on its way to you the same day. If you order later in the day, during the weekend, or on a public holiday, we will ship it on the next working day.
Delivery time depends on your location and the shipping option chosen. Within the Netherlands, your package will generally be delivered within 1 to 2 working days. For deliveries to Belgium, the delivery time can sometimes be slightly longer. Once your order has left our warehouse, further handling is in the hands of the carrier, and you will receive a confirmation via email.
Your privacy is always our priority. That is why all packages are packed simply and neutrally, without a brand name, logo, or reference to the contents. The shipping label only contains the information necessary for the delivery service, so no one can see exactly what you have ordered. This allows you to receive your order with peace of mind.
In addition, we consciously choose sustainable packaging materials. We do not use plastic fillers. Instead, we pack your products with sturdy cardboard or paper, so that your order is well-protected and shipped in an environmentally friendly way. In this way, we combine care for your order with attention to the environment.
Once your order has been shipped, you will receive an email with the tracking information. With this track and trace code, you can follow where your package is at any time and when you can expect it. This makes it easy to stay informed about the status of your order.
If you have any questions about shipping, delivery, or tracking your package, you can always contact us. Our team is ready to assist you and help you as quickly as possible, so that you can look forward to your purchase with confidence.
Discreetly and quickly delivered in neutral packaging, your privacy is 100% guaranteed.
TOUCH-ME EXCLUSIVE
Touch-Me The Gift Atelier Gift Box
A gift that we have already put together for you, so all you have to do is give it.
Picture the evening: you are in the kitchen together, a recipe from Let's MissBehave on the counter and the wine suggestion from the book within reach. Later, the lights dim, skin glows in the candlelight, and warm hands take over. That is what you give with De Gift Atelier: not four separate products, but an evening that is perfectly curated from start to finish.
For your anniversary, Sinterklaas, Christmas, or simply because it is time for each other.
What's in the box, and what it does for you
-
Let's MissBehave by Carlijne van Popering
Taste and sight. Twenty recipes and twenty short stories, structured as a menu from teasing to afterglow, including a recipe by three-star chef Jonnie Boer of De Librije, QR codes to playlists, and a wine suggestion. Cooking together puts you side by side instead of across from each other. Exclusively available at Touch-Me. -
Bijoux Indiscrets Slow Sex Shimmering Dry Oil 30 ml
Sight and touch. A light oil with a subtle shimmer for skin and hair. In the candlelight, your skin lights up softly and you feel radiant and completely yourself. Nourishes without feeling sticky. -
Bijoux Indiscrets Twenty One
Touch. A diamond-shaped indulgence that fits in your hand like a piece of jewelry, with 7 patterns and 3 intensities. Without rushing, you discover together what feels good. -
Orgie Sexy Therapy Amor Massage Oil 200 ml
Touch and scent. Warm hands, silky-soft oil with almond and grape seed oil, and all the time in the world. The day slides off your shoulders and only this moment remains.
This is the feeling you are giving: attention, time together, and an evening you will remember for a long time to come.
Give an evening instead of a gift this year. Add De Gift Atelier to your shopping cart; we have already done the rest for you.
Good to know
You will receive the box in two shipments: the cookbook is sent separately. Both packages arrive in plain, neutral packaging without a logo or mention of the contents.
Limited edition, while supplies last.
WebwinkelKeur
Trust starts with honest experiences
Read what others are saying about Touch-Me.
Suggestions
For more sensual and luxurious lingerie
- Product label: BESTSELLER
- Product label: BESTSELLER
- Product label: OUTLET
Contact
The Touch-Me Client Service Center is available via Livechat and social media: Monday through Saturday, 08:00 to 18:00.
E-mail: 24/7, with a response within 24 hours.
Schedule an appointment for personal advice from a TOUCH-ME consultant