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Returns
Arranged effortlessly and discreetly
We want you to shop with confidence at Touch-Me. That's why we clearly explain below how returns, withdrawals, refunds, and warranties work.
Legal 14-day right of withdrawal
After receiving your order, you have 14 days to inform us that you wish to withdraw from the agreement. You do not need to provide a reason for this.
After you have reported the withdrawal, you have another 14 days to return the product. You can report your withdrawal by email via info@touch-me.nl or use our online withdrawal function.
Voluntary return service up to 30 days
In addition to the statutory right of withdrawal, we offer a voluntary return service up to 30 days after receipt.
Register your return with us from day 15 no later than the thirtieth day after receipt. Should the product be damaged or the packaging more damaged than necessary to try out the product, we may charge you for this depreciation. Therefore, handle the product with care and ensure it is well packaged when returned.
This voluntary return service never limits your legal rights during the first 14 days after receipt.
Product assessment and depreciation
During the statutory cooling-off period, you may examine and assess a product as would be possible in a physical store.
Do you use the product more than is necessary to determine its nature, characteristics, and functioning? Then you are responsible for any depreciation. This depreciation may be deducted from the amount to be refunded.
Where possible, use the original packaging to safely return the product. The original packaging is not an absolute condition for exercising the right of withdrawal during the statutory withdrawal period.
Hygiene products and sealed products
Some products, for reasons of health protection or hygiene, can only be returned if the specially applied seal has not been broken after delivery.
If the hygiene seal is broken? Then the legal right of withdrawal for that product expires. This may apply to erotic toys, condoms, lubricants, massage products, and other products that cannot be hygienically resold after opening.
Merely opening a regular shipping box or unsealed outer packaging does not automatically mean that the right of withdrawal expires.
Registering your return
Send an email to info@touch-me.nl and state your name and order number. A reason for the return is welcome, but within the statutory withdrawal period, it is not mandatory.
After your notification, you will receive a confirmation from us and, if necessary, additional return instructions.
Return address
Touchme.luxe, returns departmentGustav Mahlerlaan 156
1082 ME Amsterdam
Netherlands
Clearly state your order number in or on the package. Carefully package the product to prevent damage during transport and keep the shipping receipt and the track-and-trace code until your return has been fully processed.
Return costs
The direct costs of a regular return shipment are for your own account. Is a product damaged, defective, or incorrectly delivered? Please contact us first. In case of a justified complaint, we will cover the necessary return costs.
Refund
If you withdraw the entire order within the statutory withdrawal period, we will refund the purchase amount and the costs of the cheapest standard delivery offered.
Do you only return a part of your order? Then the original shipping costs will not be refunded.
We will refund within 14 days at the latest after receiving your withdrawal notification. We may wait with a refund until we have received the products or until you have demonstrated that you have returned them, whichever occurs first.
The refund will be made via the same payment method you used for the order, unless you explicitly agree to a different method.
Damaged, incorrectly delivered, or defective product
Did you receive a damaged, incorrectly delivered, or defective product? Please contact us as soon as possible via info@touch-me.nl.
State your order number and, if possible, add clear photos of the product, the damage, and the packaging. We will carefully assess the situation and together look for a suitable solution.
Statutory warranty
The statutory warranty applies to every purchase. This means that a product must meet what you can reasonably expect from it during normal use. The statutory warranty in the Netherlands does not have a fixed term.
If a product breaks sooner than you could reasonably expect, your legal rights remain. Depending on the situation, a solution may consist of free repair, replacement, price reduction, or refund.
In addition, certain brands offer an additional manufacturer's or seller's warranty. For regular products, an additional one-year warranty may apply. For ODES products, an additional two-year warranty applies. This additional warranty never limits your legal rights.
Questions about your return?
Please feel free to contact us via info@touch-me.nl. We are happy to help you in a personal, respectful, and discreet manner.
Customer Service
At Touch-Me, you're our priority. Whether you're looking for discreet advice or need help choosing, we offer personalized support tailored to your needs.
Live chat and social media (Facebook & Instagram): Monday to Saturday, 8am – 6pm.
Email: 24/7, with a response within 24 hours.
On Sundays we are not available via live chat and social media.
Dispatch
Shipping and tracking
Whatever you choose at Touch-Me is meant for a moment that counts: for yourself or for the both of you. That is why we won't keep you waiting long. If you order on a working day before 11:00 AM, your package will be on its way to you the same day. If you order later in the day, during the weekend, or on a public holiday, we will ship it on the next working day.
Delivery time depends on your location and the shipping option chosen. Within the Netherlands, your package will generally be delivered within 1 to 2 working days. For deliveries to Belgium, the delivery time can sometimes be slightly longer. Once your order has left our warehouse, further handling is in the hands of the carrier, and you will receive a confirmation via email.
Your privacy is always our priority. That is why all packages are packed simply and neutrally, without a brand name, logo, or reference to the contents. The shipping label only contains the information necessary for the delivery service, so no one can see exactly what you have ordered. This allows you to receive your order with peace of mind.
In addition, we consciously choose sustainable packaging materials. We do not use plastic fillers. Instead, we pack your products with sturdy cardboard or paper, so that your order is well-protected and shipped in an environmentally friendly way. In this way, we combine care for your order with attention to the environment.
Once your order has been shipped, you will receive an email with the tracking information. With this track and trace code, you can follow where your package is at any time and when you can expect it. This makes it easy to stay informed about the status of your order.
If you have any questions about shipping, delivery, or tracking your package, you can always contact us. Our team is ready to assist you and help you as quickly as possible, so that you can look forward to your purchase with confidence.
Discreetly and quickly delivered in neutral packaging, your privacy is 100% guaranteed.
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A leather pony play mask with its own character
The ears, round eye openings and brown panels give this Liebe Seele mask a distinctive Equestrian look. It is an accessory for adults who want to complement their BDSM outfit with a nod to pony play without needing a full costume.
Eye openings and an adjustable closure
This model covers the upper part of the face while leaving the eyes free. If you are looking for a mask that obstructs vision, a blindfold is a different product. The adjustable straps help you adjust the size; measure beforehand instead of assuming a universal fit.
Leather, lining and gold-coloured accents
The mask is made of genuine leather with a lambskin lining. The combination of brown tones, dark straps and gold-coloured metal matches the horse tack-inspired design of the Equestrian line. The seams along the centre and the ears remain clearly visible.
Combining it with a BDSM outfit
Wear it as a distinctive accent alongside a leather chest harness or other accessories in the same colours. Even on its own, the shape tells a story. When role-playing together, agree beforehand on what you both find comfortable, so the outfit suits the moment you want to share.
Product details and size
This is the Equestrian mask with ears from Liebe Seele, supplier item 8507. The horizontal adjustable range is 44 to 58 cm. This is the mask only; the collars, clothing and other accessories in the lifestyle photos are not part of a complete set. Discover this distinctive leather accessory at Touch-Me.
Clean vibrators, dildos, and BDSM accessories after use with lukewarm water and a suitable cleaner, dry them gently, and store them in a clean, dry environment, preferably in a luxury storage bag. Many products are made of body-safe materials and feature a quiet motor, so you can use them comfortably and worry-free, at a time that suits you. Your order will be delivered in neutral, discreet packaging whenever possible, and many models can be easily charged with a USB cable, so your favorites are always ready to go.
Touch-Me stands for a safe, pleasant, and worry-free shopping experience. Orders are usually processed within 24 hours. Within the Netherlands, delivery typically takes 1 to 2 business days; to Belgium, this may take slightly longer. After shipment, you will receive a track and trace code via email. Your order will always be discreetly and neutrally packaged.
Returns are possible within 30 days of receipt. Products must be returned unused, undamaged, and, where possible, in their original packaging. For hygiene products with a broken seal or opened packaging, returns are not possible.
For returns or defective products, please contact info@touch-me.nl with your order number and, if necessary, clear photos. After receipt and inspection of your return, the purchase amount will be refunded within 5 business days. All our products come with a 1-year warranty for manufacturing defects.
Discreetly and quickly delivered in neutral packaging, your privacy is 100% guaranteed.
Unsure? Feel free to contact our specialists for discreet, personalized advice.
Our suppliers adhere to strict ethical and sustainable production standards.
At Touch-Me, we believe in intimacy that should last. That's why all the brands in our collection offer a standard 1-year warranty on vibrators and toys. This warranty confirms the quality of the materials and workmanship, so you can be sure your purchase will not only provide pleasure now but also a long-lasting feeling of comfort.
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OUR PROMISE
Luxury intimacy with 100% privacy
Your privacy is our top priority. We know that routine is the biggest relationship killer, and that using intimacy enhancers is completely normal. We also understand that intimacy should remain private. That's why we are very strict about how you receive your order.
At Touch-Me, it's all about luxury and premium quality; all the brands we choose have a very high reputation. Furthermore, the packaging in which your order is delivered is 100% neutral. Not even our own name is on it. This way, you can enhance your intimacy without any worries.