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Returns Policy
Returns
Returns can be made within 30 days of receipt.
Hygiene Products and Opened Packaging For health reasons and to protect hygiene, hygiene products cannot be returned,
Especially if the seal is broken or the packaging has been opened. This applies to products such as condoms, lubricants, massage products, and erotic toys. We appreciate your understanding, as we prioritize the safety and health of our customers.
How do returns work?
Contact us at info@touch-me.nl with your order number and reason for return.
Please pack the product securely and send it to the return address provided by us.
Return costs are at your own expense, unless the product is defective or incorrectly delivered.
Refund
After receiving and inspecting the product, we will refund you within 5 working days via the original payment method.
Damaged or defective product?
Damaged Items We strive to deliver your order in perfect condition. However, if you receive a damaged item, please contact us as soon as possible. Send an email to info@touch-me.nl with details and photos of the damaged product. Our Touch-Me team is ready to resolve the issue for you and ensure you are satisfied.
Warranty: We offer a one-year warranty on all products. If a product becomes defective within that time due to a manufacturing defect, you can, of course, contact us for a solution.
Customer Service
Always personal, tailor-made service
At Touch-Me, you're our priority. Whether you're looking for discreet advice or need help choosing, we offer personalized support tailored to your needs. Contact hours: Live chat and social media (Facebook & Instagram), Monday to Saturday, 8:00 AM to 6:00 PM. Email: 24/7 (response within 24 hours). Not available via live chat or social media on Sundays.
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Exclusive benefits for you
The power of lingerie in intimacy
Fit
Lingerie is all about how it feels on your body. A good fit provides support where you need it, follows your natural curves, and emphasizes your best features. You'll notice the difference immediately: you move freely, feel confident, and it shows.
Check your size in our size chart for lingerie that fits perfectly
Comfort, Details & Design
Every woman knows that the right fit and materials make all the difference. Comfort provides freedom of movement, details like lace or trims add character, and the design determines how a product hugs your curves. This applies to lingerie, but also to babydolls, kimonos, and tights.
Experience comfort and elegance
Empowerment element
Lingerie and elegant accessories are more than just fashion; they're this year's trend. They give you the opportunity to express yourself and embrace your strength. Choosing an item that fits perfectly and reflects your style will instantly boost your confidence.
Choose lingerie that enhances your style
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