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Good to know
Arranged effortlessly and discreetly
We want you to shop with confidence at Touch-Me. That's why we clearly explain below how returns, withdrawals, refunds, and warranties work.
Legal 14-day right of withdrawal
After receiving your order, you have 14 days to inform us that you wish to withdraw from the agreement. You do not need to provide a reason for this.
After you have reported the withdrawal, you have another 14 days to return the product. You can report your withdrawal by email via info@touch-me.nl or use our online withdrawal function.
Voluntary return service up to 30 days
In addition to the statutory right of withdrawal, we offer a voluntary return service up to 30 days after receipt.
Register your return with us from day 15 no later than the thirtieth day after receipt. Should the product be damaged or the packaging more damaged than necessary to try out the product, we may charge you for this depreciation. Therefore, handle the product with care and ensure it is well packaged when returned.
This voluntary return service never limits your legal rights during the first 14 days after receipt.
Product assessment and depreciation
During the statutory cooling-off period, you may examine and assess a product as would be possible in a physical store.
Do you use the product more than is necessary to determine its nature, characteristics, and functioning? Then you are responsible for any depreciation. This depreciation may be deducted from the amount to be refunded.
Where possible, use the original packaging to safely return the product. The original packaging is not an absolute condition for exercising the right of withdrawal during the statutory withdrawal period.
Hygiene products and sealed products
Some products, for reasons of health protection or hygiene, can only be returned if the specially applied seal has not been broken after delivery.
If the hygiene seal is broken? Then the legal right of withdrawal for that product expires. This may apply to erotic toys, condoms, lubricants, massage products, and other products that cannot be hygienically resold after opening.
Merely opening a regular shipping box or unsealed outer packaging does not automatically mean that the right of withdrawal expires.
Registering your return
Send an email to info@touch-me.nl and state your name and order number. A reason for the return is welcome, but within the statutory withdrawal period, it is not mandatory.
After your notification, you will receive a confirmation from us and, if necessary, additional return instructions.
Return address
Touchme.luxe, returns departmentGustav Mahlerlaan 156
1082 ME Amsterdam
Netherlands
Clearly state your order number in or on the package. Carefully package the product to prevent damage during transport and keep the shipping receipt and the track-and-trace code until your return has been fully processed.
Return costs
The direct costs of a regular return shipment are for your own account. Is a product damaged, defective, or incorrectly delivered? Please contact us first. In case of a justified complaint, we will cover the necessary return costs.
Refund
If you withdraw the entire order within the statutory withdrawal period, we will refund the purchase amount and the costs of the cheapest standard delivery offered.
Do you only return a part of your order? Then the original shipping costs will not be refunded.
We will refund within 14 days at the latest after receiving your withdrawal notification. We may wait with a refund until we have received the products or until you have demonstrated that you have returned them, whichever occurs first.
The refund will be made via the same payment method you used for the order, unless you explicitly agree to a different method.
Damaged, incorrectly delivered, or defective product
Did you receive a damaged, incorrectly delivered, or defective product? Please contact us as soon as possible via info@touch-me.nl.
State your order number and, if possible, add clear photos of the product, the damage, and the packaging. We will carefully assess the situation and together look for a suitable solution.
Statutory warranty
The statutory warranty applies to every purchase. This means that a product must meet what you can reasonably expect from it during normal use. The statutory warranty in the Netherlands does not have a fixed term.
If a product breaks sooner than you could reasonably expect, your legal rights remain. Depending on the situation, a solution may consist of free repair, replacement, price reduction, or refund.
In addition, certain brands offer an additional manufacturer's or seller's warranty. For regular products, an additional one-year warranty may apply. For ODES products, an additional two-year warranty applies. This additional warranty never limits your legal rights.
Questions about your return?
Please feel free to contact us via info@touch-me.nl. We are happy to help you in a personal, respectful, and discreet manner.
Massage candle or massage oil: how to choose
Massage oil and massage candles for warmth, connection, and awakened sensuality
Effortlessly create ambiance and connection with our carefully curated selection of massage oils and massage candles. Both offer a silky-smooth glide, nourish the skin, and invite you to slow down. A valuable addition to a romantic moment, a wellness ritual, or a soothing break for yourself.
What is a massage candle?
A massage candle is made from skin-friendly waxes and oils, such as soy, coconut, or shea butter. As it burns, the top layer melts into a lukewarm oil, which you can safely apply to the skin for a nourishing massage with an aromatic, sensual experience.
What is massage oil?
Massage oil is ready for immediate use and typically consists of nourishing oils such as almond, jojoba, or coconut. The texture provides long-lasting glide and leaves the skin feeling supple and cared for, with or without a subtle scent.
Benefits at a glance
- Skin care: natural oils soften and hydrate
- Relaxation: warmth and touch relieve tension in the body
- Ambiance: aromatic scents enhance tranquility or desire
- Connection: an ideal companion for intimate quality time
Massage candle or massage oil: how to choose
Massage candle: choose this for warmth on the skin and an extra scent sensation. A short waiting period, while the oil slowly melts, is part of the ritual.
Massage oil: choose this for direct use, targeted touch, and long-lasting glide without waiting time.
Scents and their experience
| Scent | Experience |
|---|---|
| Lavender | Calming and soothing |
| Vanilla | Warm, soft, and romantic |
| Citrus | Refreshing and invigorating |
| Ylang Ylang | Sensual and seductive |
| Sandalwood | Deep, earthy, and centering |
How to use a massage candle
- Light the candle and let it melt gently for ten to fifteen minutes.
- Extinguish the flame, wait a few seconds, and test the temperature on your hand.
- Pour a small amount of oil into your palm and gently massage it in.
How to use massage oil
- Apply a few drops to your hand and rub them to warm briefly.
- Spread evenly over the skin with smooth movements.
- Add small amounts as desired for continued glide.
Care and considerations
- Never leave a burning candle unattended.
- Use a heat-resistant surface and keep the wick and rim clean.
- Avoid contact with eyes and mucous membranes; for sensitive skin, test on a small area first.
Dispatch
Shipping and tracking
Whatever you choose at Touch-Me is meant for a moment that counts: for yourself or for the both of you. That is why we won't keep you waiting long. If you order on a working day before 11:00 AM, your package will be on its way to you the same day. If you order later in the day, during the weekend, or on a public holiday, we will ship it on the next working day.
Delivery time depends on your location and the shipping option chosen. Within the Netherlands, your package will generally be delivered within 1 to 2 working days. For deliveries to Belgium, the delivery time can sometimes be slightly longer. Once your order has left our warehouse, further handling is in the hands of the carrier, and you will receive a confirmation via email.
Your privacy is always our priority. That is why all packages are packed simply and neutrally, without a brand name, logo, or reference to the contents. The shipping label only contains the information necessary for the delivery service, so no one can see exactly what you have ordered. This allows you to receive your order with peace of mind.
In addition, we consciously choose sustainable packaging materials. We do not use plastic fillers. Instead, we pack your products with sturdy cardboard or paper, so that your order is well-protected and shipped in an environmentally friendly way. In this way, we combine care for your order with attention to the environment.
Once your order has been shipped, you will receive an email with the tracking information. With this track and trace code, you can follow where your package is at any time and when you can expect it. This makes it easy to stay informed about the status of your order.
If you have any questions about shipping, delivery, or tracking your package, you can always contact us. Our team is ready to assist you and help you as quickly as possible, so that you can look forward to your purchase with confidence.
Discreetly and quickly delivered in neutral packaging, your privacy is 100% guaranteed.
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Trust begins with honest experiences.
Read what others say about Touch-Me.
Orgy Sexy Therapy Amor Massage Oil 200 mlView more details
Experience the luxury of Orgie Sexy Therapy Amor
Treat yourself and your partner to an intimate moment of wellness with this refined massage oil. Its silky texture, enriched with almond and grape seed oil, creates a warm and seductive experience.
Carefully composed formula
The natural oils nourish and hydrate the skin, while the subtle scent evokes an atmosphere of tranquility and longing. Perfect for those who want to combine relaxation with intimacy and connection.
Why choose this massage oil?
- Silky soft touch that glides smoothly over the skin for a long time
- Hydrating and nourishing with almond and grape seed oil
- Ideal for duo moments and intimate relaxation
- Luxury experience inspired by wellness and self-care
- Suitable for all skin types and easy to wash out.
Discreet and fast delivery in neutral packaging, your privacy is 100% guaranteed.
For safe and pleasant use. Store massage oil and massage candles in a cool, dry place and close the packaging tightly after use to maintain their quality and ensure continued pleasant use.
Touch-Me stands for a safe, pleasant and worry-free shopping experience. Order on a working day before 11:00 am, and we will ship your order the same day. Within the Netherlands, you will generally receive your package within 1 to 2 working days; delivery to Belgium may take slightly longer. As soon as your order has been shipped, you will receive a track and trace code by email.
Your order is always packaged discreetly and neutrally, without any reference to the contents. Returns are possible within 30 days of receipt, provided that the accessories are returned unused, undamaged and with intact labels. For hygiene reasons, we cannot accept worn or washed items.
After receiving and inspecting your return, we will refund the purchase price within 5 working days via the original payment method.
In most cases, return shipping costs are at your own expense. If an item is defective or delivered incorrectly, we will, of course, cover the return shipping costs. If you receive a damaged or defective item, please contact us as soon as possible at info@touch-me.nl with your order number and clear photos.
Discreetly and quickly delivered in neutral packaging, your privacy is 100% guaranteed.
Massage oil and a massage candle bring warmth, relaxation, and ambiance together in one intimate moment. They help the body unwind, make touch softer, and create an experience that invites greater connection, attention, and desire. Choose massage oil or a massage candle when you want to deepen an intimate moment and experience an extra connection with your partner.
Produced with respect for people and the environment. Our suppliers adhere to strict ethical and sustainable production standards.
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OUR PROMISE
Luxury intimacy with 100% privacy
Your privacy is our top priority
Intimacy is personal, which is why we always ship in completely neutral packaging without our name on it. All the brands in our collection have been carefully selected for their excellent reputation and quality. This way, you can enjoy your moment of connection worry-free.