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Returns
Arranged effortlessly and discreetly
We want you to shop with confidence at Touch-Me. That's why we clearly explain below how returns, withdrawals, refunds, and warranties work.
Legal 14-day right of withdrawal
After receiving your order, you have 14 days to inform us that you wish to withdraw from the agreement. You do not need to provide a reason for this.
After you have reported the withdrawal, you have another 14 days to return the product. You can report your withdrawal by email via info@touch-me.nl or use our online withdrawal function.
Voluntary return service up to 30 days
In addition to the statutory right of withdrawal, we offer a voluntary return service up to 30 days after receipt.
Register your return with us from day 15 no later than the thirtieth day after receipt. Should the product be damaged or the packaging more damaged than necessary to try out the product, we may charge you for this depreciation. Therefore, handle the product with care and ensure it is well packaged when returned.
This voluntary return service never limits your legal rights during the first 14 days after receipt.
Product assessment and depreciation
During the statutory cooling-off period, you may examine and assess a product as would be possible in a physical store.
Do you use the product more than is necessary to determine its nature, characteristics, and functioning? Then you are responsible for any depreciation. This depreciation may be deducted from the amount to be refunded.
Where possible, use the original packaging to safely return the product. The original packaging is not an absolute condition for exercising the right of withdrawal during the statutory withdrawal period.
Hygiene products and sealed products
Some products, for reasons of health protection or hygiene, can only be returned if the specially applied seal has not been broken after delivery.
If the hygiene seal is broken? Then the legal right of withdrawal for that product expires. This may apply to erotic toys, condoms, lubricants, massage products, and other products that cannot be hygienically resold after opening.
Merely opening a regular shipping box or unsealed outer packaging does not automatically mean that the right of withdrawal expires.
Registering your return
Send an email to info@touch-me.nl and state your name and order number. A reason for the return is welcome, but within the statutory withdrawal period, it is not mandatory.
After your notification, you will receive a confirmation from us and, if necessary, additional return instructions.
Return address
Touchme.luxe, returns departmentGustav Mahlerlaan 156
1082 ME Amsterdam
Netherlands
Clearly state your order number in or on the package. Carefully package the product to prevent damage during transport and keep the shipping receipt and the track-and-trace code until your return has been fully processed.
Return costs
The direct costs of a regular return shipment are for your own account. Is a product damaged, defective, or incorrectly delivered? Please contact us first. In case of a justified complaint, we will cover the necessary return costs.
Refund
If you withdraw the entire order within the statutory withdrawal period, we will refund the purchase amount and the costs of the cheapest standard delivery offered.
Do you only return a part of your order? Then the original shipping costs will not be refunded.
We will refund within 14 days at the latest after receiving your withdrawal notification. We may wait with a refund until we have received the products or until you have demonstrated that you have returned them, whichever occurs first.
The refund will be made via the same payment method you used for the order, unless you explicitly agree to a different method.
Damaged, incorrectly delivered, or defective product
Did you receive a damaged, incorrectly delivered, or defective product? Please contact us as soon as possible via info@touch-me.nl.
State your order number and, if possible, add clear photos of the product, the damage, and the packaging. We will carefully assess the situation and together look for a suitable solution.
Statutory warranty
The statutory warranty applies to every purchase. This means that a product must meet what you can reasonably expect from it during normal use. The statutory warranty in the Netherlands does not have a fixed term.
If a product breaks sooner than you could reasonably expect, your legal rights remain. Depending on the situation, a solution may consist of free repair, replacement, price reduction, or refund.
In addition, certain brands offer an additional manufacturer's or seller's warranty. For regular products, an additional one-year warranty may apply. For ODES products, an additional two-year warranty applies. This additional warranty never limits your legal rights.
Questions about your return?
Please feel free to contact us via info@touch-me.nl. We are happy to help you in a personal, respectful, and discreet manner.
Customer Service
Massage oil and massage candles for warmth, connection, and awakened sensuality
Effortlessly create ambiance and connection with our carefully curated selection of massage oils and massage candles. Both offer a silky-smooth glide, nourish the skin, and invite you to slow down. A valuable addition to a romantic moment, a wellness ritual, or a soothing break for yourself.
What is a massage candle?
A massage candle is made from skin-friendly waxes and oils, such as soy, coconut, or shea butter. As it burns, the top layer melts into a lukewarm oil, which you can safely apply to the skin for a nourishing massage with an aromatic, sensual experience.
What is massage oil?
Massage oil is ready for immediate use and typically consists of nourishing oils such as almond, jojoba, or coconut. The texture provides long-lasting glide and leaves the skin feeling supple and cared for, with or without a subtle scent.
Benefits at a glance
- Skin care: natural oils soften and hydrate
- Relaxation: warmth and touch relieve tension in the body
- Ambiance: aromatic scents enhance tranquility or desire
- Connection: an ideal companion for intimate quality time
Massage candle or massage oil: how to choose
Massage candle: choose this for warmth on the skin and an extra scent sensation. A short waiting period, while the oil slowly melts, is part of the ritual.
Massage oil: choose this for direct use, targeted touch, and long-lasting glide without waiting time.
Scents and their experience
| Scent | Experience |
|---|---|
| Lavender | Calming and soothing |
| Vanilla | Warm, soft, and romantic |
| Citrus | Refreshing and invigorating |
| Ylang Ylang | Sensual and seductive |
| Sandalwood | Deep, earthy, and centering |
How to use a massage candle
- Light the candle and let it melt gently for ten to fifteen minutes.
- Extinguish the flame, wait a few seconds, and test the temperature on your hand.
- Pour a small amount of oil into your palm and gently massage it in.
How to use massage oil
- Apply a few drops to your hand and rub them to warm briefly.
- Spread evenly over the skin with smooth movements.
- Add small amounts as desired for continued glide.
Care and considerations
- Never leave a burning candle unattended.
- Use a heat-resistant surface and keep the wick and rim clean.
- Avoid contact with eyes and mucous membranes; for sensitive skin, test on a small area first.
Dispatch
Shipping and tracking
At Touch-Me.nl, we believe it's important that your order is delivered quickly, carefully, and discreetly. That's why we generally process orders within 24 hours of purchase. Orders placed on weekends or Dutch holidays will be processed and delivered to the carrier on the next business day.
Delivery time depends on your location and the shipping method you choose. Within the Netherlands, your package will usually be delivered within 1 to 2 business days. Deliveries to Belgium may take slightly longer. Once your order has left our warehouse, the carrier will handle the rest of the process, and you will receive an email confirmation.
Your privacy is always our top priority. That's why all packages are packaged simply and neutrally, without any brand name, logo, or reference to the contents. The shipping label only contains the information necessary for the delivery service, so no one can see exactly what you've ordered. This way, you can receive your order with peace of mind.
We also consciously choose sustainable packaging materials. We don't use plastic fillers. Instead, we package your products with sturdy cardboard or paper, ensuring your order is well-protected and shipped in an environmentally friendly way. This way, we combine care for your order with care for the environment.
Once your order has been shipped, you'll receive an email with the tracking information. This track and trace code allows you to track your package's whereabouts and approximately when you can expect it. This way, you can easily stay informed about the status of your order.
If you have any questions about shipping, delivery, or tracking your package, please feel free to contact us. Our team is ready to assist you and help you as quickly as possible, so you can look forward to your purchase with confidence.
Discreet and fast delivery in neutral packaging, your privacy is 100% guaranteed.
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Discrete verzendingVerpakt met discretie en respect voor jouw privacy. -
Comfortabel en veiligLichaamsveilige materialen voor zorgeloos genieten. -
Snelle leveringBinnen één werkdag verzonden, omdat elk moment telt. -
KwaliteitsgarantieGewaardeerd met 9,7 uit 10.
Discover
Why This Will Be Your Favorite
"A skin-friendly wax that melts into a lukewarm, nourishing oil – pure delight for the senses."
"Silky smooth oils that care for the skin and allow for a long-lasting, gliding touch."
"Carefully selected scents that set the mood from calming to sensually seductive."
"A texture that prolongs touch, without interrupting the intimacy of the moment."
Why This Will Be Your Favorite
Bring relaxation and desire closer
Sometimes true temptation lies in the smallest details. These accessories are designed to make your experience more intense, playful, and personal. They not only make you feel beautiful and desirable but also provide that extra touch of excitement you crave.
The CBD Massage Lotion is infused with 100% natural, organic hemp-derived CBD and ultra-nourishing hemp oil for an enhanced massage experience. Combined with other natural ingredients such as Aloe Vera Juice and Evening Primrose, our massage lotion provides the glide needed to thoroughly knead the skin, penetrating deep into the skin cells and providing immediate relief, while further relaxing, refreshing and rejuvenating muscles. The effective, yet non-greasy formula absorbs into the skin almost immediately and leaves no residue. The original mint scent provides an uplift to the senses and offers an added layer of refreshing sensation.
To enjoy your accessory for as long as possible, it deserves careful treatment. Clean it gently, avoid harsh agents, and store it in a dry, tidy place. This will ensure its appearance, quality, and refined finish remain optimally preserved.
At Touch-Me, your accessory order is usually processed within 24 hours. Within the Netherlands, you typically receive your package within 1 to 2 business days; delivery to Belgium may take slightly longer. Once your order has been shipped, you will receive a track and trace code via email.
Your order is always packaged discreetly and neutrally, with no reference to the contents. Returns are possible within 30 days of receipt, provided the accessories are returned unused, undamaged, and with labels intact. We cannot accept worn or washed items for hygienic reasons.
Upon receipt and inspection of your return, we will refund the purchase amount within 5 business days using the original payment method.
In most cases, return shipping costs are your responsibility. If an item is defective or incorrectly delivered, we will, of course, cover the return costs. If you receive a damaged or defective item, please contact us as soon as possible at info@touch-me.nl with your order number and clear photos.
Discreet and fast delivery in neutral packaging; your privacy is 100% guaranteed.
Please consult our detailed size chart for the best fit.
Unsure? Contact our stylists for personalized advice.
Our suppliers adhere to strict ethical and sustainable production standards.
OUR PROMISE
Luxury intimacy with 100% privacy
Your privacy is our top priority. We know that routine is the biggest relationship killer, and that using intimacy enhancers is completely normal. We also understand that intimacy should remain private. That's why we are very strict about how you receive your order.
At Touch-Me, it's all about luxury and premium quality; all the brands we choose have a very high reputation. Furthermore, the packaging in which your order is delivered is 100% neutral. Not even our own name is on it. This way, you can enhance your intimacy without any worries.
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